Please remember that BattleScribe 2.0 is now available. Versions 1.15.xx and below are no longer supported. You can download version 2.0 from the downloads page. You will also be able to find downloads for version 1.15.xx there too, should you want to continue using it.
The following help documentation is for version 1.15.xx. The help documentation for version 2.00 can be found here.
This is the first place to look for answers to any questions or problems you run into. If you don't find an answer here, feel free to post on the BattleScribe subreddit. If you think you've found a bug in BattleScribe itself, please post a bug report on Uservoice.
These are problems with the data files you are using. BattleScribe does not create or maintain the data files ourselves for legal reasons and we cannot do anything to fix these kinds of problems. Instead, all data is made by an awesome community of data authors.
BattleScribe does not create or maintain the data files ourselves for legal reasons. Instead it is made by an amazing community of data authors. While we cannot give out the address of a website hosting BattleScribe data, you can find some easily by searching Google for "BattleScribe data files". An easy way to do this is to go to Help in BattleScribe - you will find a search button that will find you some great data sites.
It's a good idea to occasionally clear out your data and re-download it fresh. You can end up with old and obsolete data files that are not useful anymore or that are broken in some way.
* Sometimes you might not be able to get to Manage Data to delete your data. In this case you can try manually deleting your data using a file manager app or the Dropbox app.
Unfortunately not. BattleScribe Pro needs to be purchased separately for desktop computers and for mobile devices (Android, iOS and Amazon). This is because the various mobile app stores cannot be connected to each other, nor to the BattleScribe web store (for the desktop version). Because of this, any purchases on one store cannot be transferred to any of the other stores.
Essentially, the various mobile app store owners want you to purchase from them since they take a cut of the sale!
In addition to this, according to their guidelines, Apple do not allow you to unlock app features (i.e. Pro features) from outside of their app store. Any cross-platform key/bundle would need to work with iOS apps, and this is not allowed.
It would be great to offer some kind of bundle deal that includes both desktop and mobile versions, but unfortunately it's not possible. This is out of our hands as we have no control over the mobile app stores.
When BattleScribe has a major update (e.g. version 1.14.xx to version 1.15.xx), this normally indicates that the format of the data or roster files has changed. When this happens, any old data or roster files you have will need to be upgraded to the new file format so they continue to work. BattleScribe needs to load each file and make changes to it to bring it up to the new file format.
This can take some time, depending on how much data you have, how many rosters you have and whether you have an older or slower device. BattleScribe only needs to upgrade each file once.
Sometimes you might find that you can't get to Manage Data on Android in order to delete your data. In this case, it's still possible to delete your data manually using a file manager app (if your data is stored on your device) or through Dropbox (if you use Dropbox to store your data).
This message happens when the data file you made your roster with has been changed since you created the roster. The data file was probably updated by the author to fix bugs or add new features.
All selections in your roster must link back to items in the data file. If an item in the data file has been removed, then it must also be removed from your roster.
When this happens you will need re-select the items in your roster that were removed.
This is a problem caused by duplicate data files. The best thing to do is to delete and re-download your data files.
This means that BattleScribe has detected some problems with your data files. Your data is probably old or broken in some way. You can continue to make or open a roster, but you may run into strange behaviour or crashes. It is highly recommended that you switch to some better data.
In BattleScribe, go to Help and you will find a search button that will find you some great data sites. You may want to delete your old data beforehand:
This means that the game system data file is very old, is broken, or has not been edited in a long time. BattleScribe 1.15.xx no longer supports legacy data files, but there is a way for data file authors to fix this.